Shipping & Delivery

Shipping & Delivery – The Struxture

  1. Shipping and delivery of PRODUCTS

    1. Costs of Delivery
      1. Available delivery options, terms and charges for each Product will be shown on the relevant checkout page at the time you place your order.
      2. Unless otherwise specified in your checkout summary at the time you place your order, delivery costs and applicable duties and taxes (including import duties) are included in the purchase price for the Products. Payment of delivery costs (if applicable) is due at the time you place an order.
      3. The estimated delivery timeframes are shown in product description.

    2. Delivery of Products
      1. Once we have accepted your order and received valid payment in full for the Products and delivery costs (where applicable) we will endeavour to process your order within the timeframes as specified on the Website however we are unable to guarantee delivery within these timeframes.
      2. Please note that all shipping times listed on the Website are an estimated time of processing and delivery only and to the extent permitted by law, we are not responsible for any delays experienced or Loss suffered as a result of delays. Due to the nature of our Products being made to order, unforeseen delays are possible. We are also experiencing longer delivery times and delays from our manufacturing and delivery partners due to the impacts of COVID-19. You should anticipate that it may take longer than usual for your order to be processed and delivered.
      3. Shipping will be provided by our nominated third party delivery service provider. You are responsible for ensuring there is adequate access and entry to the premises at the delivery address to allow for the delivery of the Products.
      4. If you are unable to take delivery of the Products at the initial time they are attempted to be delivered by our nominated third party delivery service provider, or another issue occurs at the time of delivery, we reserve the right to charge you such reasonable costs incurred by us in the return and storage of the Products and/or redelivery of the Products to your delivery address at a later date. Storage costs will be from the time of the attempted initial delivery to the date of actual delivery.
      5. If you do not provide us with delivery instructions within three days of a request by us for such instructions, then we reserve the right to charge you storage fees from the date of our request until you provide us with such delivery instructions. Additional fees may apply to delivery.
      6. If you provide us with authority to leave the Products, then your order will be left unattended at the delivery address you nominate at checkout. In doing so we will not be held liable for any loss or damage that is suffered to your Products as a result.
      7. You must provide adequate parking and facilities for unloading the Products at the place you specify. Delivery and installation fees are based on reasonable access being provided at the delivery address. In the event that reasonable access has not been provided additional charges may be payable.
      8. We reserve the right to recover any fair and reasonable costs associated with a failed delivery attempt.

    3. Additional information
      1. We deliver to most residential and business addresses within Australia, however unfortunately there are certain areas that we are unable to deliver to, if you are unsure please contact
      2. If there is any delay with the delivery of your order, then we will contact you as soon as possible.

    4. Risk and Title
      1. All fully paid orders will be shipped by the postage carrier nominated by us. Until an order is paid for in full, title in the relevant Product remains with us.
      2. All risk in the Products ordered will pass to you at the time the Products are delivered to the delivery address (or some other address as agreed by the parties).